Hinduja Global Solutions unveils DigiCX Suite for enhanced customer experience
The Hinduja Group adds yet another feather to its cap with the launch of a new CX suite ─ DigiCX. The Group’s business process management services arm ─ Hinduja Global Solutions (HGS) ─ recently rolled out the customer engagement solution.
The idea behind the DigiCX Services is to reimagine and redefine the experience of customers. Smart and seamless, DigiCX creates a unified platform where customers can avail support, anytime, anywhere. The HGS Group believes that attaining the right balance of dynamic self-service, automation and personal interaction is imperative in aiding consumers to ‘Get the Right Answer Fast’.
Needless to say, the launch of DigiCX validates the Hinduja Group’s endeavour to transform the traditional ‘contact centre’ approach. The ground-breaking suite is especially designed to switch from an automated conversation to real-time agent interaction.
DigiCX guides customers efficiently and provides right answers on convenient channels ─ text, chat, web, social, and voice.
Partha De Sarkar, the CEO of Hinduja Global Solutions , states, “DigiCX offerings help companies measure how and where their customers want to interact and employ the right mix of engagement solutions across voice, digital, and mobile channels.”
Sarkar further added, “The full-service offering allows companies to balance the need to provide innovative and differentiating customer experience with the business realities of limited capital and time.”
The results of this personalized service and innovative idea are anticipated to build loyalty amongst customers. It will aid companies in delivering optimised customer experience, while increasing revenue and adding value to their businesses.