Indian Railways to expand varieties beyond BTW, Haldirams and more
In order to provide a wide assortment of food and meals to the passengers travelling in Indian Railways, the Railway authorities recently introduced the concept of ‘ready-to-eat food items in the Mails and Express trains. The passengers of Indian Railways are already enjoying the quality food provided by BTW, Dominos, Food Panda, Haldirams and KFC.
A senior Railway Official said, “While an e-catering service has been introduced on selective trains and stations, passengers now also have the option of ordering pre-cooked food.”
He further added, “Guidelines for ready to eat meals have been issued to all zones wherein Mail/Express trains that have pantry cars have been asked to serve pre-cooked food as an ‘add-on’ option under the a-la-carte category.”
He also mentioned that there are provisions for the imposition of penalties in case of deficiencies in service, along with ensuring that good quality and hygienic food is served to the passengers. For that matter, a helpline number at 138 has also been started for passengers to lodge complaints or provide suggestions regarding the food and catering services.
An official spokesperson from Haldirams expressed her thoughts on the matter, in which she said, “You feel good when you know that your client will be having more varieties to quench their temptation to have good food. And the new helpline that has been launched for suggestions, will definitely help us to improve and know what something new or different our customers want from us.”
North Western Railway, the nodal railway nominated to select reputed ready-to-eat companies, has empanelled four firms — Gitwako Farms, BTW India, Gits Food Products and Aryan Food Products to provide the pre-cooked meals.
The e-catering service is available on 1,350 trains at present that do not have pantry cars and also at 45 stations across the country.