Paytm Payments Bank launches ‘Cash at Home’ facility for senior citizens and physically challenged

In a recent press release, Paytm Payments Bank has said that it will introduce a new feature wherein senior and differently-abled citizens can get their cash delivered at home upon withdrawal requests. The new facility ‘Cash at Home’ only caters to the citizens falling in those categories in Delhi-NCR region in order to safeguard their health without the need for them to step out of homes amid cash demand.

Senior citizens with a saving account at Paytm Payments Bank can avail the facility through Paytm app and raise their cash withdrawal requests by inserting the needed amount with an amount limit of Rs 1000 to 5000. Following that, bank executive will deliver the requested amount of money at their address within two days. Though the facility is restricted to Delhi-NCR for now, the bank is looking to further expand its reach depending on its performance and customers’ response.

Paytm has earlier launched a Direct Benefits Transfer (DBT) facility where customers can directly get their government subsidy deposited in their PPBL Savings Account. However, the new facility of getting cash delivered at home is to make the banking experience more seamless and convenient for customers amid the nationwide lockdown that has led to increasing demand for cash. “We have continued with our efforts to expand the digital banking network in the country and benefit millions of our customers with innovative features. Our latest ‘Cash at Home’ facility will be of immense help to those people who cannot visit an ATM or bank branch due to age, health or any other issues,” Satish Kumar Gupta, Chief Executive and Managing director of Paytm Payments Bank mentioned in the press release.

Apart from PBBL, banks like SBI and HDFC Bank have also launched doorstep cash delivery service to their customers.